Available now
A calmer way to manage WhatsApp enquiries.
GraceSoft Concierge, part of Sentinel, answers your customer questions, recommends booking slots, and routes conversations with confidence — all through WhatsApp, with human handover when it matters.
- Telegram
- Slack (coming soon)
- Line (coming soon)
How It Works
- 01
Answer with confidence
Concierge responds to common customer questions instantly using your approved business knowledge. No more customers waiting hours for a response to a simple FAQ.
- 02
Book with clarity
When customers need time with you, Concierge checks your calendar availability — business hours and public holidays included — and recommends the next best options. A unique booking ID is generated so you can always match the conversation to the calendar event.
- 03
Escalate with context
When a conversation needs a human touch, Concierge passes it along with the right context — so your team can step in without starting from scratch. No awkward handoffs, no frustrated customers.
Use Cases
Customer Enquiries
Answer common questions instantly without making customers wait or clogging your team's inbox.
Booking Coordination
Handle appointment requests quickly with practical slot recommendations, unique booking IDs, and automatic calendar events.
Lead Qualification
Capture intent early and route serious enquiries where they need to go — before your team even picks up the thread.
FAQ Resolution
Respond consistently to your most frequent questions using your approved business information — every time, without variation.
Human Handover
Escalate smoothly when nuance, urgency, or judgment is needed — with full conversation context passed to your team automatically.
After-Hours Support
Stay responsive even when your team is offline. Concierge handles enquiries around the clock and queues anything that needs a human follow-up.